Shipping Policy

Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to ALL IN ALL SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the ALL IN ALL SDN. BHD. website, accessible from https://allinallx.com.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Policy

At ALL IN ALL SDN. BHD., We aim to provide a simple, convenient and reliable delivery experience for all customers who purchase Goods through Our Service.

This Shipping Policy explains Our shipping coverage, delivery timeframes, shipping charges, delivery conditions and other information relating to the shipment of Orders placed through Our website.

By placing an Order through the Service, You acknowledge and agree to the terms of this Shipping Policy.

Shipping Coverage

We currently ship within Malaysia only.

Orders may be delivered to eligible residential, commercial or other valid delivery addresses located within Malaysia, subject to the availability of delivery services in the relevant area.

We do not currently offer international shipping.

This means We do not ship Orders to destinations outside Malaysia, including but not limited to:

  • Singapore
  • Thailand
  • Indonesia
  • Brunei
  • Philippines
  • Vietnam
  • Other countries outside Malaysia

If You are located outside Malaysia, You may browse the Service, but We are currently unable to fulfil Orders for international delivery.

Shipping Fee

We currently offer free shipping within Malaysia.

There is no separate shipping fee charged to You for eligible Orders delivered within Malaysia.

Any applicable charges, taxes or fees that are specifically stated during the checkout process will be shown to You before You complete Your purchase.

Unless otherwise stated on the Service, We will not add a standard delivery charge after Your Order has been successfully placed.

Delivery Time

Our standard delivery timeframe is approximately 7 days.

Orders are generally expected to be delivered within 7 days from the date the Order is processed and dispatched, subject to circumstances that may affect delivery.

Delivery times may vary depending on factors such as:

  • Your delivery location
  • Order processing time
  • Courier or logistics service availability
  • Public holidays
  • Weekends
  • Weather conditions
  • Traffic or transportation conditions
  • Operational disruptions
  • Remote or difficult-to-access delivery locations
  • Unforeseen circumstances beyond Our reasonable control

The 7-day delivery timeframe is therefore an estimated timeframe and should not be understood as an absolute guarantee that every Order will arrive within exactly 7 calendar days.

No Overnight Delivery

We do not offer overnight delivery.

We are currently unable to provide same-day, next-day, express overnight or other guaranteed overnight delivery services.

If You require an Order urgently, please take Our standard delivery timeframe into consideration before placing Your Order.

Order Processing

After You place an Order through the Service, We will process the Order before it is handed over to the applicable delivery or logistics provider.

Order processing may include:

  1. Receiving and confirming Your Order.
  2. Verifying the Order and payment information where necessary.
  3. Preparing the Goods for shipment.
  4. Packing the Goods.
  5. Arranging collection by the applicable delivery provider.
  6. Dispatching the Order to the delivery address provided by You.

The delivery timeframe generally begins after the Order has been processed and dispatched.

Orders may not be processed immediately after they are submitted, particularly where additional verification or information is required.

Delivery Address

You are responsible for providing a complete and accurate delivery address when placing Your Order.

Please carefully check all delivery information before completing Your purchase, including:

  • Full recipient name
  • Contact telephone number
  • House or building number
  • Street name
  • Area or locality
  • City or district
  • State
  • Postcode
  • Any relevant unit, apartment, floor or building information

We are not responsible for delivery delays, failed delivery attempts or additional arrangements resulting from incorrect, incomplete or inaccurate delivery information provided by You.

If You realize that You have entered an incorrect delivery address after placing an Order, please contact Us as soon as possible.

We will make reasonable efforts to assist You where the Order has not yet been dispatched. However, We cannot guarantee that an address can be changed after the Order has entered the shipping process.

Courier and Delivery Provider

We may use third-party courier, logistics or delivery providers to deliver Goods to You.

The specific delivery provider may vary depending on the delivery location, availability, operational requirements and other factors.

Once an Order has been handed over to a delivery provider, certain aspects of the delivery process may be outside Our direct control.

We will nevertheless make reasonable efforts to cooperate with the applicable delivery provider where assistance is required in relation to an Order.

Delivery Attempts

The delivery provider may make one or more attempts to deliver Your Order to the address provided by You.

You may be contacted by the delivery provider using the contact information associated with Your Order.

If You are unavailable when delivery is attempted, the delivery provider may make arrangements for another delivery attempt, contact You for further instructions, or follow its standard delivery procedures.

We recommend that You provide an active telephone number and ensure that someone is reasonably available to receive the Order where possible.

Tracking Information

Where tracking information is available, We may provide You with a tracking number or other delivery information.

Tracking availability depends on the courier or delivery provider used for Your Order.

You may use the tracking information provided to check the progress of Your shipment.

Please note that tracking information may take some time to become available or update after an Order has been dispatched.

Delayed Deliveries

Although We aim to have Orders delivered within approximately 7 days, delays may occasionally occur.

A delay does not automatically mean that an Order has been lost.

Delivery may take longer than expected because of circumstances including, but not limited to:

  • Courier delays
  • High shipment volumes
  • Public holidays
  • Severe weather
  • Flooding
  • Traffic disruptions
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Recipient unavailability
  • Remote delivery areas
  • Operational issues affecting the courier
  • Other circumstances outside Our reasonable control

If Your Order has not arrived within the expected timeframe, please contact Us so that We can review the status of Your Order and, where appropriate, assist with the delivery provider.

Lost or Missing Packages

If an Order appears to be lost or has not been delivered within a reasonable period after dispatch, please contact Us using the contact details provided below.

We may request information from You, including Your Order number, name, delivery address and other relevant information, so that We can investigate the shipment.

Where appropriate, We may contact the relevant courier or logistics provider to determine the status of the shipment.

The resolution of a lost shipment may depend on the circumstances of the case and the information provided by the delivery provider.

Damaged Packages

You should inspect the packaging and Goods as soon as reasonably possible after receiving Your Order.

If the package appears to be significantly damaged upon delivery, You should, where possible, document the condition of the package and contact Us promptly.

If the Goods inside the package are damaged, please contact Us and provide relevant information, such as:

  • Order number
  • Photographs of the damaged packaging
  • Photographs of the damaged Goods
  • Description of the damage
  • Date the Order was received

This information may help Us investigate the issue with the relevant delivery provider and determine an appropriate resolution.

Incorrect or Missing Items

If You receive an item that is incorrect, or if an item appears to be missing from Your Order, please contact Us as soon as reasonably possible.

Please provide Your Order details and a description of the issue.

We may ask You to provide photographs or other information to help Us investigate the matter.

Where We determine that an error occurred during the fulfilment or delivery process, We will take reasonable steps to resolve the issue in accordance with Our applicable policies and applicable law.

Refused or Failed Delivery

If You refuse delivery or a delivery cannot be completed because of circumstances attributable to You, such as an incorrect address, insufficient address information, inability to receive the package, or repeated unsuccessful delivery attempts, the Order may be returned to Us or otherwise handled according to the delivery provider’s procedures.

If an Order is returned to Us, please contact Us to discuss the available options.

Any refund, replacement or reshipment will be handled in accordance with Our applicable refund, return and cancellation policies and applicable law.

Remote and Restricted Areas

Delivery availability may vary depending on the location.

Certain remote, rural, restricted-access or otherwise difficult-to-reach locations may require additional delivery time or may be subject to limitations imposed by the applicable courier.

Where delivery to a particular address is unavailable, We may contact You to discuss an alternative delivery arrangement where reasonably possible.

Changes to Shipping Information

We reserve the right to update or modify Our shipping arrangements from time to time.

Changes may include modifications to delivery providers, delivery procedures, delivery areas, estimated delivery times or other shipping-related arrangements.

Any updated Shipping Policy will be published on the Service.

International Shipping

We currently do not provide international shipping.

All Orders placed through the Service must have a delivery address within Malaysia.

We are unable to ship Goods to addresses outside Malaysia.

If We introduce international shipping in the future, the applicable international shipping terms, delivery times, fees and conditions will be published separately.

Shipping Restrictions

We reserve the right to refuse or cancel an Order where We reasonably determine that delivery cannot be completed to the address provided or where the delivery would violate applicable laws, regulations, courier restrictions or Our operational requirements.

We may also contact You if additional information is required to complete delivery.

Contact Us

If You have questions about this Shipping Policy, Your Order, delivery status or shipping arrangements, please contact Us:

ALL IN ALL SDN. BHD.
36, Jalan Sungai Tiram 7
11900 Bayan Lepas
Pulau Pinang, Malaysia

Email: all_in_all1@outlook.com
Phone: +60 1113268934

Website: https://allinallx.com

Summary of Our Shipping Terms

For convenience, Our current shipping terms are:

  • Shipping Area: Malaysia only
  • International Shipping: Not available
  • Standard Shipping Fee: Free
  • Estimated Delivery Time: Approximately 7 days
  • Overnight Delivery: Not available
  • Same-Day Delivery: Not available
  • Express Overnight Delivery: Not available
  • Delivery Provider: Third-party courier or logistics provider, as applicable
  • Delivery Address: Must be a valid address within Malaysia

By placing an Order through the Service, You acknowledge that You have read and understood this Shipping Policy and agree to the shipping terms described above.